Warranty

Warranty coverage may vary by product and purchase location. Please review the warranty information included with the product or contact us with your order number and product details.

Warranty coverage generally applies to eligible manufacturing or workmanship issues and does not normally cover accidental damage, misuse, normal wear and tear or unauthorized repairs.

To help us review your request efficiently, please provide:

• Your order number
• The product name
• A clear description of the issue
• Photos or a short video showing the issue
• The troubleshooting steps already attempted

Your order number can be found in your order confirmation email and shipping confirmation email.

Please use the Contact Us page on our website and provide as much information as possible about your question.

For order-related enquiries, remember to include your order number.

Our team reviews enquiries during normal business days. Response times may be longer during weekends, public holidays, product launches and promotional periods.

Sending multiple messages about the same request may make it more difficult to track your enquiry, so please reply within the same email conversation whenever possible.