Shipping & Returns

Available shipping destinations are shown during checkout. If your country or region cannot be selected, delivery may not currently be available to that location.

Shipping costs are calculated based on the destination, order value and available shipping method. The final shipping charge will be shown at checkout before payment.

Free-shipping promotions may be available for qualifying orders.

International orders may be subject to customs duties, import taxes or handling fees charged by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

A package may be returned because of an incorrect address, an unsuccessful delivery attempt, refusal of delivery or unpaid customs charges.

Please contact us if the tracking shows that your package is being returned. Additional shipping charges may apply if the order needs to be sent again.

Return eligibility, conditions and applicable time limits are explained in our Return & Refund Policy.

Please review the policy and contact us before sending any item back. Returns sent without prior instructions may not be accepted or may take longer to process.

Contact our customer service team with:

• Your order number
• The item you would like to return
• The reason for the return
• Photos or other supporting information, when relevant

Our team will review the request and provide return instructions if the item is eligible.

Returned products should include the original packaging, accessories, manuals and any other items supplied with the order whenever possible.

The product should be packaged carefully to prevent damage during return shipping.

Return eligibility depends on the condition of the product, the reason for the return and the applicable Return & Refund Policy.

Products damaged through misuse, improper handling or unauthorized modification may not qualify for a refund.

Responsibility for return shipping depends on the reason for the return and the applicable policy.

If you received a damaged, defective or incorrect item, please contact us before arranging a return.

Refunds are processed after the returned item has been received, inspected and approved.

Approved refunds are normally issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Refunds are normally issued to the original payment method used for the purchase. We cannot usually send a refund to a different card, account or payment service.

Original shipping charges may not be refundable for a standard return unless otherwise stated in our Return & Refund Policy or required by applicable law.

Exchange availability depends on the product, stock and destination. Contact us before returning the original item so that our team can confirm the available options.

Please contact us as soon as possible and provide:

• Your order number
• A photo of the item received
• A photo of the package and shipping label

Please keep the product and its original packaging while we review the issue.

Take clear photos of the product, packaging and shipping label, then contact us as soon as possible.

Please do not discard the packaging until the issue has been reviewed, as it may be needed for a carrier claim.