Order Tracking

Once your order has been placed, you will receive an order confirmation email. You will also receive a shipping confirmation email with tracking information when your order is on the way.

Please check your spam or junk folder first. You may also want to confirm that the email address entered at checkout was correct. If you still cannot find the confirmation, please contact us with your name and order details.

Orders require processing before shipment. Processing and delivery estimates may vary depending on the destination, order volume, carrier availability, weekends and public holidays.

You will receive a shipping confirmation email when your package leaves our warehouse.

Estimated delivery times are shown during checkout when available. These estimates begin after the order has been processed and shipped.

Delivery dates are estimates rather than guarantees. Carrier delays, customs processing, weather and other circumstances may affect delivery.

Once your order has shipped, we will send you a shipping confirmation email containing a tracking number or tracking link.

It may take some time for the carrier’s tracking system to display the first update.

Tracking information may not update immediately after shipment. It can also remain unchanged while a package is moving between carrier facilities or waiting for customs clearance.

Please allow additional time for the carrier to update the tracking record.

First, check the latest tracking information provided by the carrier. Delivery delays can occur because of high shipping volumes, weather, customs processing or local carrier conditions.

If the package has not moved for an extended period, please contact us with your order number.

Please check:

• Around the delivery address
• With other members of your household
• With neighbours or building reception
• Any safe location used by the carrier
• The delivery details shown in the tracking record

If the package still cannot be found, contact the carrier and then contact us with your order number and tracking information.

Items from the same order may occasionally be shipped separately because of stock location, package size or carrier arrangements.

If your order is split into multiple packages, separate tracking information may be provided.

Check whether the order was divided into multiple shipments. Separate packages may arrive at different times.

If there is no additional tracking information, contact us with your order number and details of the missing item.